Return Policy

If your order arrives damaged, defective, incomplete or is not what you ordered, write to zoochief@gamzoo.in within 7 days of delivery with your order number and clear photos or an unboxing video. We will send a free replacement, or refund you if a replacement is not available.

Because games are easy to use and copy once opened, we do not accept returns of opened or used products. Unopened products in original sealed packaging can be returned within 7 days of delivery; return shipping is paid by the customer.

You can cancel an order any time before it is dispatched by writing to zoochief@gamzoo.in. Once an order has been dispatched it cannot be cancelled.

Approved refunds are issued to the original payment method within 5 to 7 working days.

If a prepaid parcel is refused or cannot be delivered, we refund the order value minus shipping costs once the parcel is back with us.

Email zoochief@gamzoo.in. We reply during support hours: Monday to Friday, 10 am to 7 pm, and Saturday, 10 am to 6 pm. Please include your order number.